Welcome to Aleesa.ai. This Privacy Policy (“Policy”) explains how we, Aleesa.ai, Inc. (or our affiliate, “we”, “us”, “our”), collect, hold, use, disclose and otherwise manage personal information when you use our services, visit our website or otherwise interact with our AI-powered platform (collectively the “Services”). In this Policy, “you” and “your” refer to the individual or entity using the Services or submitting information.

1. Overview & Applicability

We recognise the importance of protecting your privacy. This Policy is designed to reflect your rights and our obligations under Australian privacy law, including the APPs. OAIC+2OAIC+2

If you are located in Australia or we handle personal information of individuals in Australia, this Policy explains how we comply with our obligations under the Privacy Act 1988 (Cth) and the APPs.

2. What kinds of personal information we collect

a) Personal information

When you register for or use our Services, we may collect personal information about you or your users, such as:

• Contact details (name, address, email address, phone number);

   

• Employment or professional details if you use the Service in a business context;

   

• Billing and payment information (e.g., credit card, bank account) if you purchase our Services;

   

• Usage data, interaction logs with our platform (e.g., times of use, features accessed);

   

• Transcripts, voice recordings, chat logs, metadata from interaction with the AI;

   

• Technical data: IP address, device identifiers, browser/operating system details, authentication tokens, system logs;

   

• Preferences, behavioural data, inferred data derived from your usage of the Services.

   

b) Sensitive information

Under Australian law, “sensitive information” is a subset of personal information (e.g., health data, political opinions, racial or ethnic origin). We generally do not collect sensitive information unless required, with your consent, or permitted by law. https://secureprivacy.ai/+1

3. How we collect personal information

• Directly from you when you provide it (e.g., account registration, forms, communications).

   

• Automatically through your use of our website or Services (via cookies, logging, tracking technologies).

   

• From third-party sources (for instance, service providers, publicly available sources, business partners), subject to applicable laws.

   

4. Purposes of collection, use and disclosure

We may use or disclose your personal information for the following purposes:

• To provide, operate, maintain and improve our Services.

   

• To respond to your enquiries or support requests.

   

• To manage billing, invoicing, accounts and subscriptions.

   

• To personalise and customise your experience (e.g., recommendations, interface customisation).

   

• To train, validate and improve our AI models, algorithms, and features.

   

• To detect, prevent or investigate fraud, security incidents, misuse of Services or other harmful activity.

   

• To comply with legal or regulatory obligations.

   

• To send marketing or promotional communications if you have opted-in (you may opt-out at any time).

   

We will only use or disclose personal information for the primary purpose for which it was collected, or for a secondary purpose if you would reasonably expect it or you have consented, or as otherwise permitted under the APPs. GDPR Local+1

5. Disclosure to third parties & cross-border transfers

We may disclose your personal information to:

• Our service providers, subcontractors, cloud hosting providers, analytics providers, payment processors, etc., who assist in providing the Services.

   

• With your consent.

   

• As required by law or regulatory authority.

   

If your personal information is likely to be disclosed overseas, we will take reasonable steps to ensure the overseas recipient does not breach the APPs (or equivalent protections) or ensure there is a legally enforceable mechanism in place. We will inform you of the countries where the information is likely to be disclosed if practicable. OAIC+1

6. Security & Data Retention

We implement reasonable technical, administrative and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include encryption, access controls, log monitoring, multi-factor authentication and regular security reviews.

We retain personal information only for as long as required for the purposes for which it was collected (or as required by law), and will securely destroy or de-identify the information when it is no longer needed.

7. Access, correction and deletion of your personal information

Under the APPs, you have the right to access the personal information we hold about you, and to request correction of that information if it is inaccurate, incomplete, irrelevant or out-of-date. Captain Compliance+1
To exercise those rights, please contact our Privacy Officer (see contact details below). We may ask you to verify your identity before providing access or making corrections.
In some circumstances, we may refuse access or correction, in which case we will provide you with reasons and how you may complain.

8. Cookies and tracking technologies

We use cookies, pixels, tags, and other tracking technologies to collect information about your usage of our website and Services (e.g., pages visited, time/date, device/browser type, IP address). You may manage certain cookie preferences via your browser settings. Note that disabling some cookies may affect your ability to use or access parts of the Services.

9. Direct marketing

If you have subscribed to receive marketing communications, we may send you information about our products, services, offers or events. You will be given the opportunity to opt-out of receiving marketing communications. If you choose to unsubscribe, we will cease sending marketing messages to you.

10. Complaints handling & breach notification

If you believe we have mishandled your personal information or breached this Policy, you may lodge a complaint by contacting us (see contact details below). We will endeavour to respond to your complaint within a reasonable period and keep you informed of progress.

Under the Privacy Act and APPs (and the Notifiable Data Breaches scheme), if there is a data breach involving your personal information that is likely to result in serious harm, we will notify you and the OAIC in accordance with legal requirements. GDPR Local+1

11. Anonymity and Pseudonymity

Where it is lawful and practicable, you may interact with the Services anonymously or by using a pseudonym. If the Services require registration or verification, we may need your real identity. OAIC+1

12. Quality of personal information

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. OAIC+1

13. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top will reflect the changes. If we make material changes, we will notify you by posting the updated Policy on our website (and/or via email). Your continued use of the Services after the update constitutes acceptance of the updated Policy.

14. Children

Our Services are not directed at minors under [insert age, e.g., 16 years]. We do not knowingly collect personal information from minors without parental or guardian consent. If you believe we may have collected information from a minor, please contact us and we will delete it.

15. Contacting us

If you have any questions, concerns or complaints about this Policy or our privacy practices, please contact our Privacy Officer:

Aleesa.ai, Inc.
Email: info@aleesa.ai
Phone: 0433278992
Address: Level 23, 333 Ann Street, Brisbane QLD 4000

You may also lodge a complaint with the OAIC if you believe your personal information has been mishandled.