Last updated: 5 May 2026

These Terms of Service (“Terms”) govern your access to and use of the Aleesa.ai platform and related services (collectively, the “Services”) provided by Aleesa.ai, Inc. (“Aleesa”, “we”, “us”, “our”). By creating an account, accessing or using the Services, you (“you”, “your”, or the “Customer”) agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

1. Description of Services

Aleesa provides an AI-powered customer relationship management (“CRM”) platform that may include, depending on your subscription, the following modules:

• Email Assistant — connects to your Gmail or Outlook mailbox, classifies incoming emails, and generates AI-assisted reply drafts for your review.
• Voice / Outbound Caller — automated outbound calling via AI agents.
• Contacts, Leads, Orders, Appointments, Complaints — CRM record management.
• Analytics & Dashboards — usage and performance reporting.
• Other modules and features as published from time to time.

Features available to you depend on the plan you subscribe to and the modules you have enabled. We may add, modify, or remove features at our discretion, with reasonable notice for material changes.

2. Eligibility

To use the Services, you must:

• Be at least 18 years of age, or the age of legal majority in your jurisdiction;
• Have the legal capacity and authority to enter into a binding agreement (and, if signing on behalf of a company, the authority to bind that company);
• Not be barred from using the Services under applicable law (including economic sanctions or trade restrictions).

3. Account Registration & Security

You are responsible for:

• Providing accurate and complete information when creating your account, and keeping it up-to-date;
• Maintaining the confidentiality of your account credentials (passwords, API keys, OAuth tokens);
• All activity that occurs under your account, whether or not authorised by you;
• Notifying us immediately at info@aleesa.ai of any unauthorised access or suspected security breach.

We may suspend access to any account we reasonably believe has been compromised, pending investigation.

4. Acceptable Use

You agree NOT to use the Services to:

• Send unsolicited bulk email, spam, or any communication in violation of anti-spam laws (including the Australian Spam Act 2003 and CAN-SPAM in the US);
• Engage in fraud, phishing, identity theft, or impersonation;
• Transmit malware, viruses, or any harmful code;
• Violate the privacy or intellectual property rights of any third party;
• Engage in unlawful, defamatory, harassing, or discriminatory communications;
• Attempt to reverse engineer, decompile, scrape, or otherwise extract source code or non-public data from the Services;
• Bypass rate limits, usage caps, or other technical restrictions;
• Resell, sublicense, or white-label the Services without a written agreement with us;
• Use the Services in violation of Google API Services User Data Policy, Microsoft Graph terms, or any other third-party platform terms applicable to the integrations you connect.

We may suspend or terminate your account immediately, without refund, for material violations of this Section.

5. AI-Generated Content

The Services use third-party large language models (“LLMs”) to classify, summarise, and generate draft email replies and other content (“AI Output”).

You are responsible for reviewing all AI Output before relying on it or sending it to a third party. AI Output may contain factual errors, mischaracterisations, or inappropriate phrasing. We do not warrant the accuracy, completeness, or fitness for purpose of any AI Output.

Specifically, you acknowledge that:

• AI-generated email reply drafts must be reviewed and approved by you before sending (unless you have explicitly configured an automated review policy that authorises sending without per-message review);
• AI classifications (category, priority, sentiment) are advisory and may be incorrect;
• You retain full responsibility for any communication sent on your behalf through the Services, including legal, contractual, and reputational consequences;
• The LLM provider, model, and parameters may change over time. The current default model is Cerebras gpt-oss-120b; we may switch providers or models without further notice.

6. Customer Content & Data Ownership

You retain all rights, title, and interest in the data and content you upload, sync, or transmit through the Services, including emails, contacts, messages, recordings, and other materials (“Customer Content”).

You grant us a limited, non-exclusive, worldwide licence to host, process, transmit, and display Customer Content solely as necessary to provide the Services to you and to perform our obligations under these Terms. This licence terminates when you delete the Customer Content or close your account, subject to the retention provisions of our Privacy Policy.

You represent and warrant that you have all necessary rights, consents, and authorisations to provide Customer Content to the Services and to allow us to process it as described in these Terms and the Privacy Policy.

7. Third-Party Integrations

The Services integrate with third-party platforms (including Google Workspace / Gmail, Microsoft Outlook, Twilio, LiveKit, Stripe, and others). Your use of these integrations is also governed by the terms and privacy policies of the respective third-party providers.

We are not responsible for:

• The availability, accuracy, or reliability of third-party services;
• Changes to third-party APIs that may affect feature behaviour;
• Charges, fees, or actions taken by third-party providers (e.g., Twilio call charges, Stripe processing fees);
• Loss of data or functionality resulting from third-party service interruptions, deprecations, or terms changes.

8. Subscription, Fees & Billing

The Services are offered on a subscription basis. Pricing, billing cycles, and included usage allowances are set out in your active subscription plan in the Aleesa dashboard.

• Subscription fees are billed in advance for the applicable period (monthly or annual).
• Usage-based charges (e.g., outbound call minutes, SMS, telephony numbers) are billed in arrears based on metered usage tracked in your account.
• All prices are exclusive of GST or other applicable taxes unless otherwise stated.
• Payment is due via the payment method on file. Failed payments may result in service suspension after reasonable notice.
• We may change pricing for future billing periods with at least 30 days’ notice. Price increases will not apply mid-billing-period for an existing paid subscription.

Refunds

Subscription fees are non-refundable except where required by the Australian Consumer Law or other applicable mandatory law. If you cancel, you will retain access to paid features through the end of the current billing period; no pro-rata refund is provided for unused time.

9. Intellectual Property

All rights, title, and interest in the Services — including the underlying software, models, designs, trademarks, logos, and documentation — are owned by Aleesa or our licensors. Nothing in these Terms transfers any of those rights to you, except for the limited right to use the Services as described in these Terms.

You may not:

• Copy, modify, or create derivative works of the Services;
• Use our trademarks or branding without prior written consent;
• Remove or obscure any proprietary notices.

Any feedback, suggestions, or improvements you provide may be used by us without obligation or compensation, while remaining your property.

10. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. By using the Services you acknowledge and agree to the data practices described in the Privacy Policy.

11. Confidentiality

Each party may receive non-public information from the other in connection with these Terms (“Confidential Information”). Each party agrees to:

• Use Confidential Information only as necessary to perform under these Terms;
• Protect it with at least the same degree of care it uses for its own confidential information (and never less than reasonable care);
• Not disclose it to third parties without the disclosing party’s prior written consent, except to employees, contractors, or advisors bound by similar confidentiality obligations.

This Section does not apply to information that is publicly available, independently developed, or required to be disclosed by law (with prompt notice to the disclosing party where lawful).

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION.

We do not warrant that the Services will be free from bugs, errors, or security vulnerabilities, that AI Output will be accurate or appropriate, or that the Services will meet your specific business requirements.

Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that is conferred by the Australian Consumer Law or any other law that cannot be lawfully excluded. To the extent permitted, our liability for breach of any such guarantee is limited (at our option) to re-supplying the Services or refunding the fees paid for the Services in question.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Neither party will be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, arising out of or in connection with these Terms or the Services, even if advised of the possibility of such damages.
• Our total aggregate liability arising out of or related to these Terms or the Services, regardless of the form of action, will not exceed the greater of (a) the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) AUD $100.

These limitations apply regardless of the legal theory (contract, tort, statute, or otherwise) and survive termination of these Terms.

14. Indemnification

You agree to indemnify, defend, and hold harmless Aleesa, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services in breach of these Terms or applicable law;
• Your Customer Content or any communication you send through the Services (including AI-generated drafts you have approved or authorised for sending);
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights;
• Your breach of any third-party platform terms applicable to integrations you connect (e.g., Google API Services User Data Policy).

15. Termination

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access to the Services, with or without notice, if you:

• Materially breach these Terms or the Acceptable Use clause;
• Fail to pay fees when due (after reasonable notice);
• Engage in conduct we reasonably believe puts the Services, our users, or third parties at risk;
• Are required to be terminated by law or court order.

On termination, your right to access and use the Services ends. We will retain or delete Customer Content as described in the Privacy Policy. Sections 6 (Customer Content), 9 (IP), 11 (Confidentiality), 12–14 (Warranties, Liability, Indemnification), and 17 (Governing Law) survive termination.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email or in-product notice at least 14 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may terminate your subscription before the effective date.

The “Last updated” date at the top of these Terms reflects the most recent change.

17. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Queensland, Australia, without regard to conflict-of-law principles.

You and Aleesa each submit to the exclusive jurisdiction of the courts located in Brisbane, Queensland, Australia for the resolution of any dispute arising out of or in connection with these Terms or the Services, subject to any consumer protection rights you may have to bring a claim in your local jurisdiction.

18. General

• Entire agreement: These Terms, together with the Privacy Policy and any plan-specific terms, constitute the entire agreement between you and Aleesa.
• Severability: If any provision is held unenforceable, the remaining provisions remain in full force.
• No waiver: Failure to enforce any provision does not constitute a waiver of future enforcement.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Force majeure: Neither party is liable for delays or failures in performance caused by events beyond their reasonable control (acts of God, war, pandemic, internet or third-party service outages, etc.).
• Notices: Notices to you may be sent to the email address on your account. Notices to us must be sent to info@aleesa.ai.

19. Contact

Questions about these Terms? Please contact us: